微軟 Windows 2017-11 更新檔再出狀況，全球EPSON 點矩陣印表機失能無法列印 | EYE On Taiwan Media

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微軟 Windows 2017-11 更新檔再出狀況，全球EPSON 點矩陣印表機失能無法列印

今天 (20171115) 微軟推出了一個2017-11 彙總更新檔出了問題，這個更新檔有幾個版本 包括 KB4048953、B4048954、KB4048957，而且不管你是 Window 10 、Windows 7 都會安裝而出現EPSON點矩陣印表機無法列印的情況，只要把這幾個有安裝的更新檔移除即可。

201711160001

201711160001許多公司使用的電腦有不少是需要點矩陣印表機列印單據與文件的，但今天一早來有很多用戶發現怎麼只有EPSON點陣印表機無法列印，其他印表機卻是正常的。
根據 微軟論壇 https://goo.gl/GHo4AT 與 PTT實業坊 Windows 版網友回報，https://www.ptt.cc/bbs/Windows/M.1510804626.A.B56.html 原來是今天 (20171115) 微軟推出了一個2017-11 彙總更新檔出了問題，這個更新檔有幾個版本 包括 KB4048953、B4048954、KB4048957、KB4048955，而且不管你是 Window 10 、Windows 7 都會安裝而出現EPSON點矩陣印表機無法列印的情況，只要把這幾個有安裝的更新檔移除即可。

根據宏碁維修中心的許先生表示，微軟的windows更新還是有必要性，畢竟駭客是一年365天都在針對使用者常用的作業系統做破解研究，隨時都有駭客透過惡意程式或病毒的來攻擊作業系統，雖然更新偶爾會有些問題產生，建議還是跟著微軟的更新程式安裝來增加作業系統的安全性。

目前微軟尚未提出其他更新版本的更新檔或是解決方案，去電EPSON客服也一直是電話中；遇到的用戶只能自己從控制台新增移除程式，移除更新來解決即可。也難怪用戶大嘆，最大的病毒還是微軟自己推出有問題的更新檔呀。

後續更新 20171117 :

EPSON於 EPSON官方粉絲團 發布公告，內容全文如下

Epson 點陣印表機特別公告
敬愛的客戶:
從11/15日開始， 有一些客戶向我們反應，點矩陣印表機和小型印表機突然無法正常列印。經過初步調查，此情況可能是微軟更新電腦作業系統導致，只要將微軟更新版本移除，受影響的印表機就可以恢復正常工作。( 詳細方法: https://goo.gl/eKgkL8 )
但因為移除上述微軟更新版本可能會帶來一定的安全風險，請您特別注意。敝公司也正在繼續調查，並將持續更新有關進展。台灣愛普生科技股份有限公司　2017年11月16日

因此一般使用者可以依照EPSON 官方的使用方式連結做處置即可。

後續更新 20171121 ：
微軟於網站公布更新修正檔案
https://support.microsoft.com/zh-tw/help/4055038/november-21-2017-kb4055038
並提示使用者可以於Windows UPDATE上，下載安裝即可解決

解決方式

1.到 控制台 – 程式與功能 – 檢視以安裝的更新 

201711160003

2. 找到 KB4048953 、 B4048954 、 KB4048957 、 KB4048955、KB4041676 (根據作業系統不同而有不同的編號)


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3.按右鍵 解除安裝 


Windows 10 特別選項 – 啟用暫停更新

 

1.程式移除過後 請到 開始 – 設定 – 更新與安全性 – 進階選項

 

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2. 將 暫停更新 啟用 來避免重新開機後又再次把有問題的更新檔安裝

201711160005

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