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foodpanda 響應交通安全月 推動「安心外送 333 」投入 3.6 億元 事故件數減少三成 停讓行人熊平安!首創安全獎勵金 提供多元安全裝備 智能預防機制全面到位

因應聯合國永續發展目標SDGs 3.6 減少道路傷亡人口,德商 foodpanda 響應並積極落實交通部交通安全月「人本交通-停讓文化」主題,推動,「安心外送 333」,擴大 360 安心計畫,涵蓋外送任務前、中、後的安全訓練與後援,並分享 3 大關鍵成效:2022 年 5 月比起 2021 年同期,事故件數年減 30% 、重大違規人數下降 24% ,且擴大夥伴照護計劃,2023年安心計畫受惠人數提升102%。

因應聯合國永續發展目標SDGs 3.6 減少道路傷亡人口,德商 foodpanda 響應並積極落實交通部交通安全月「人本交通-停讓文化」主題,推動,「安心外送 333」,擴大 360 安心計畫,涵蓋外送任務前、中、後的安全訓練與後援,並分享 3 大關鍵成效:2022 年 5 月比起 2021 年同期,事故件數年減 30% 、重大違規人數下降 24% ,且擴大夥伴照護計劃,2023年安心計畫受惠人數提升102%。2023 年 foodpanda 持續進化,公開 3 大安全行動:業界首創安全獎勵金,實施當月對比 2021 年同期事故率減半;針對雨季提供多元裝備、部品,提升安全系數;並由系統智能預防,降低運送風險。foodpanda 與中央、地方交通主管機關合作,持續提醒外送夥伴行經路口停讓行人、無號誌路口遵守停讓、避免死角等交通法規,共同打造安全、友善的用路環境!

foodpanda 營運總監秦宇表示:「『安全外送 333』代表過去、現在與未來!我們從 2020 年開啟 360 安心計畫,經過深耕才有目前的 3 大關鍵成效,今天宣布 3 大安全行動,也象徵未來會持續努力打造全方位安全外送網,邁向外送幸福願景。」

foodpanda 擴大 360 安心計畫 全方位守護外送夥伴

年投入 1.2 億元展現道路安全 分享 3 大關鍵成效

全台有超過萬名外送夥伴在foodpanda開啟人生新篇章,foodpanda善盡企業責任,展開「foodpanda 360 安心計畫」,涵蓋上線前、外送中、下線後,提供全方位守護。

上線前:投入上億元經費,率先為外送夥伴提供全時段傷害團體險保障,最高理賠 300 萬元,與進行職安、食安、道安三大面向的安全課程與測驗;同時專為外送夥伴設計反光材質部品,如外套、雨衣、大小保溫箱等外送配備,並提供超過 20 項安全裝備,夥伴可依氣候需求一站式購足,為每位外送夥伴做好萬全準備。

【新聞圖片 2】foodpanda累積投入3.6億元於「外送夥伴360安心計畫」,事故數、違規數顯著下降
foodpanda累積投入3.6億元於「外送夥伴360安心計畫」,事故數、違規數顯著下降

外送中:外送任務執行時, foodpanda優化即時派單系統,由AI建議最佳化外送路徑,為夥伴規劃安全、高效的行車路程;面對變化莫測的天氣,foodpanda與氣象預報公司合作,提前取得天候狀況,並即時透過系統推送訊息,提醒夥伴提高警戒,如遇惡劣天氣,不但配合政府公告暫停外送,更啟動防禦機制動態調整外送距離,將外送夥伴安全放在第一位。

下線後:提供 4 項安全駕駛教育與 3 項夥伴照護。

自 2019 年起,foodpanda與中央、地方交通主管機關、新竹安駕中心合作,攜手舉辦機車安全駕駛課程,至今已舉辦超過 128 場課程、巡迴全台 6 次、足跡遍及 17 個城市;並規劃完整回訓課程,與公路總局合作定期比對重大違規名單,凡有交通事故、重大違規、或是合作滿周年的夥伴,都必須參加回訓計畫。foodpanda 發現外送夥伴平均用路時間比通勤族多出約 2.5 倍,且公路總局數據顯示(註一):取得駕照一年內的機車新手,發生事故件數又占所有機車事故近一成。為協助新手夥伴安全騎行,foodpanda 推行走出外送新手村計畫,2022 年迄今已辦 108 場課程、巡迴全台 3 次。更包含數位道安宣傳,每月 1 次道安法規叮嚀與每週 2 次行車安全提醒,包含禮讓行人等圖文宣導,一年觸及超過 600 萬人次,實體課程與線上宣導並行完整鞏固安駕意識。

除了安駕教育,foodpanda 亦開展 3 項夥伴照護,2022 年推行經濟支持計劃,迄今已提供超過 1,000 個家庭急難救助金與獎助學金;而健康照護計劃,已累積舉辦 12 場免費健檢,為超過 2,300 位夥伴健康把關;更持續提供夥伴多元特約福利,網羅全台近 3,000 間商家,建置外送夥伴特約商家地圖,提供免費飲水、洗手間、手機充電、餐飲優惠等服務,照顧夥伴上線期間的需求,更不時與各大企業合作提供購車、電信等夥伴專屬優惠,希望成為夥伴最佳後盾。

foodpanda 提供超過20項、專為外送夥伴行車安全設計的安全裝備,守護夥伴人身安全

foodpanda 累積投入 3.6 億元於 360 安心計畫,提升道路安全與夥伴照護,過去一年來,送餐事故逐年下降,對比 2022 年 5 月與 2023 年 5 月同期資料,同期事故件數減少 30%同期重大違規人數下降 24%;foodpanda 擴大夥伴照護計畫,對比 2022 年與 2023 年預估發生項目,安心計畫受惠人數提升102%,可見推行交通安全、夥伴照護成效顯著,往安全外送里程碑前進一大步。

foodpanda 3 大安全行動 持續降低道路安全風險!

根據 2022 年世界衛生組織統計(註二),全球每年約有130萬人因交通事故喪生,列舉出 9 大風險因素,此外經 foodpanda 長期觀察發現 3 項影響因素,包含駕駛行為、環境影響、與運具,因此提出 3 大安全行動:

道安激勵:foodpanda 於 2023 年 5 月起首創每單 5 元安全獎勵金,鼓勵外送夥伴安全騎行及遵守安全法規,2023 年 6 月實施後當月對比 2021 年同期數據達成事故率減半。

提升防護: foodpanda 交叉比對 2021、2022 年每月台灣氣候特徵、送餐中事故資料等數據後,發現 5 至 8 月雨季為事故好發月,有鑑於此 foodpanda 持續針對雨季重點開發及提供最完善的安全設備,如安全帽鏡片防水鍍膜、胎壓檢測器、行車紀錄器、兩截式反光雨衣、藍芽耳機等安全配備。

智能預防:foodpanda 持續優化外送系統,根據系統運算預估每筆訂單物品多寡及安全運送效率,將智能分拆訂單,自動配給不同外送夥伴進行安全運送,提升外送夥伴每趟安全外送過程。

foodpanda 藉由發展多元安全行動、守護外送夥伴,並與中央、地方交通主管機關攜手宣導交通安全,往「人本交通-停讓文化」逐步前行,未來 foodpanda 將持續擴展道路安全與夥伴守護計畫,落實車輛慢看停、行人安全行目標!

foodpanda自2019年持續投注360安心計畫,涵蓋上線前、外送中、下線後,從道安課程到免費巡迴健檢,提供夥伴全方位守護

註一:公路總局機車駕訓道安宣導計畫記者會統計:https://tinyurl.com/nt5ad2dj

註二:世界衛生組織道路交通傷害說明:https://www.who.int/news-room/fact-sheets/detail/road-traffic-injuries

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