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好妝容!秒集氣!NU COLOUR 護膚彩妝系列 訂製保養系妝容,時尚大勢色顯現自我風格 2018 Christmasland kicks off in New Taipei City with dazzling 3D light show Biometrics needed for Taiwanese applying to study and work in Canada Lextar launches VCSEL products for 3D depth-sensing China Airlines embraces new 60th anniversary GO theme for 2019 Calendar 2018 Christmasland in New Taipei City to kick off on Nov. 16 Airbus and China Airlines present A350-900 with special joint livery SkyTeam invites Frequent Flyers to shape the alliance of the future Weiwuying, the world’s largest performing arts center under one roof, to open on Oct 13 in Kaohsiung Acer unveils self-driving concept Car A350 joint livery with China Airlines and Airbus arriving in Taiwan in October CTS to host World Cup Final Night in front of Presidential Office Sunday TrendForce: VR market sees marginal growth in 2018; competition between Oculus and HTC in China to intensify Three-member Taiwan team heading to Prague for 40-day, 16,000-km Mongol Rally Taiwan launches digital library offering 3D models of heritage sites China Airlines presents new in-flight menu for passengers and summer holiday makers US State Department helps broaden remedial English teaching in Taiwan; outgoing AIT Director Moy honored FOOD TAIPEI 2018 attracts record 62,000 visitors, including 8,000 international buyers China Airlines to launch Kaohsiung-Hong Kong- Jakarta route in July Gov’t rolls out plans to save struggling tourist industry in southern Taiwan How about a Michelin-starred gastronomic experience in the sky with Mandarin Oriental, Taipei via Thai Airways? 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頂好超市榮獲2018《服務業奧斯卡》 「遠見五星服務獎」量販超市第一名

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以「新鮮的好鄰居」為期許的頂好超市,自1987年成立第一間門市至今,已深耕台灣32年,始終以提供消費者全方位的便利購物環境和優質服務為不斷努力的理念與方向。今年在275家評選企業中脫穎而出,勇奪被譽為「台灣服務業奧斯卡獎」的《遠見雜誌》年度「第一線服務人員品質大調查」「量販超市」服務第一名,締造了「首次入榜就攻頂」的佳績 !

25位神秘客一致肯定 ! 頂好超市勇奪《服務業奧斯卡獎》

《遠見雜誌》第一線服務人員服務品質大調查舉辦至今已邁入第16年,係委專業管理顧問公司,透過國際知名驗證公司英特美 (ITA)驗證執照的25位神秘客扮演消費者,運用長達半年的時間走進由電腦隨機取樣的275家企業的580個營業據點,以公正客觀的評選方式針對各項服務品質打分數,是各大行業積極爭取的指標獎項。

深耕台灣32  「新鮮的好鄰居」為期許


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惠康百貨股份有限公司常務董事蕭正和親自出席,並由遠見 · 天下文化事業群發行人王力行手中領取獎座。他表示:「隨著科技與電子商務的蓬勃發展,資訊傳遞更加迅速與多變,消費者忠誠度建立不易,已成為目前行業最大的挑戰。我們始終堅信,不論面臨哪一波時代浪潮的衝擊,人與人之間實體交流的溫度,是最難能可貴、且不可取代的。這也是惠康百貨始終秉持的『凡事以顧客為優先』、『我們做正確的事』、『我們彼此尊重』、『我們熱切關心身邊的事』主要核心價值與理念。」

24小時不間斷的便利購物環境和優質服務

因應現代社會的工作型態需求,頂好超市位於精華地段的門市提供24 小時營業的服務;近年來更開通多元支付服務,讓消費者能更便利的購買商品。此外,頂好超市也貼心地推出量身訂做的服務機制,如頂好Super Store專屬的「青菜一哥、水果一姐」,為消費者解決挑選蔬果的疑難雜症,同時提供營養資訊和料理方式的專業建議。

把消費者當作家人對待的優質有感服務

除了專業服務,頂好超市更把每一位消費者當成自己家人。遇有長者或行動不方便的消費者,門市人員不僅主動幫忙尋找商品、幫忙提重物,更會透過話家常的方式,提供相關資訊與溫馨互動,成為彼此信賴的好朋友。此外,頂好超市不但每週公開表揚受顧客讚美的員工,更透過「微笑天使」的選拔,鼓勵優質服務人員,提升所有團隊高品質的服務意識與熱情。

惠康百貨將持續關注且致力於提升服務品質,並傾聽消費者的需求,發展並提供服務多樣性,滿足不同族群的需求。針對電子商務的發展,惠康百貨也將持續加強網路平台管理,提供消費者更完善的線上購物體驗。期許未來能持續獲得更多消費者的肯定,持續提供最佳的服務品質 !

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